KnowU is a Campus Community and Concierge solution. With KnowU, an institution can walk alongside students, engaging and guiding them, from enrollment to graduation.
At KnowU, we realize that the life of a student can be difficult and complex. Balancing life’s responsibilities while pursuing an education can often leave students isolated, disconnected and insufficiently supported. In these circumstances, student engagement and student guidance are the most important components of a student's journey to success.
At KnowU, we are passionate about the student experience, student engagement, and student retention. Our platform, KnowU, creates a sense of place and community for students through its virtual campus environment. By seamlessly combining multiple social media networks, delivering a suite of feature-rich support services and providing an online hub for students' classes, KnowU transforms student engagement. KnowU will propel the online learner to prioritize his or her education, providing the collaborative, guided experience needed to achieve educational objectives.
KnowU began as a proprietary platform developed by Harrison College, a contemporary, career-focused higher education institution based in Indianapolis.
Today, we are partnering with Cengage Learning to distribute the KnowU platform to higher education.
The Community section of KnowU is a place for students to customize and access a convenient and private network of social media updates, friends and news.
KnowU allows students to connect with one another in a social network setting that includes the ability to import and sync their personal Facebook and Twitter accounts. This empowers students to more actively engage in a collaborative, educational journey, as they utilize one resource for information instead of navigating between multiple social sites.
Designed for students to learn in an interactive, graphic-rich environment, KnowU is specifically intended to increase student engagement and retention, all while providing students the experience and “feeling” of what it’s like to study at your institution.
KnowU’s ability to bring together all student systems into a single portal allows for continued educational engagement, serving as a comprehensive academic, career and life resource.
KnowU provides an innovative component that helps students connect with current friends, classmates and instructors while also meeting new people. By using both students’ personal and course information, KnowU suggests new friends for students, offering a unique opportunity to form beneficial personal and professional relationships.
A student’s news feed can be customized to show an updated overview of a user’s Facebook and Twitter notifications along with his or her KnowU friends, course announcements and college-specific updates. Users can even post to the news feed and to any synced social network directly.
KnowU provides a comprehensive support system to help students with financial issues, academic questions and other challenges.
When students need help, they can use the KnowU environment to contact support personnel by live online chat, email or phone. Whenever students have challenges with courses or other functionality, the support team at Cengage Learning will be available.
If students are encountering obstacles or facing challenges, they can use the robust search tool to find the assistance they need from the KnowU community. This allows students to connect with those who are having similar issues and find answers easily. Students can also access a repository of school-provided FAQ documents, providing helpful guidance on a myriad of student and school-related topics.
Although the Path to Success feature also appears in the Learning area of KnowU (see details below), this area allows students to access personalized recommendations from the Support section as well. This is just one more way KnowU maintains a comprehensive, intuitive and easy-to-use network of resources.
The Resources feature provides a helpful new tip for students each day along with a list of the top five questions asked during the week, keeping timely, relevant resources front and center for students.
The Learning component in KnowU allows students to keep up with their classes, start discussions with classmates and instructors and follow their Path to Success.
The My Classes area of KnowU aggregates information from students’ current courses and gives them a glimpse into what has been happening in either their on-site or online classroom. Students can keep up with course reminders, view assignment due dates and more. This section serves as a gateway into the student’s classroom environment and provides a brief dashboard of important information, helping students stay on task.
KnowU allows students to interact with their courses by providing a direct line to instructors and fellow classmates. With so many people to help, students will have no problem finding answers to their questions.
Every student finds a different path to success, which is why KnowU allows for a personalized, positive student experience. Students can discover information in four paths:
KnowU’s instant chat, email and phone are just the start to all the support options available to students, faculty and staff. This personalized experience guides today’s learner to receive support, connect with institutional personnel, explore FAQ’s and access information through the Paths to Success feature.
Realizing every educational experience is unique, KnowU is highly configurable with multiple implementation levels to match the needs and the culture of any institution. Speak with a KnowU sales representative to align the KnowU solution to the goals of your institution.
“KnowU is so awesome! I love it!! It has made my college experience that much sweeter!!”
Accounting BS Student, Class of 2015
“In about 7 hours will be getting my BS in Accounting as I walk at commencement. With honors no less! KnowU for the win!!”
Tweet from Victoria, Class of 2014
"KnowU is a perfect example of the innovation needed in Higher Ed."
Jayson Boyers, Vice President, Continuing Professional Studies, Champlain College
"(KnowU) definitely feels more like a school. We are able to interact with others from different classes and share ideas or help with homework. It has definitely made things a lot brighter".
Karen, Health Care Management BS Student, Class of 2013
"Being strictly an online student I love that I have faces to the names I have come to know..... I like the social interaction and helping others out when they need it. This atmosphere feels like a school setting and KnowU will only get better".
Lisa, Medical Reimbursement Technology Student, Class of 2013
"KnowU is a unique tool that is easy to use. It is a “one stop shop” where students can do it all…. Learning, connecting in community, and receiving the help and support they need. KnowU has brought a close community to otherwise isolated online students. It is a powerful tool that I enjoy using to help students every day."
Jennifer, Student Affairs Specialist, Harrison College
"KnowU does make it feel like more of a school setting. I have met new friends and we are all able to talk about anything including school. When someone needs help they post it and someone gets them an answer or solution to the question they are asking".
Angela, General Education Student, Class of 2013
Cengage Learning is a leading educational content, technology, and services company for the higher education and K-12, professional and library markets worldwide. The company provides superior content, personalized services and course-driven digital solutions that accelerate student engagement and transform the learning experience. Cengage Learning is dedicated to facilitating lifelong learning through engagement inside and outside the classroom. By partnering with KnowU, Cengage Learning provides an effective, personalized educational service aimed at providing seamless interaction among students, educators, librarians and employees in any private or public academic institution.
Cengage Learning is dedicated to a holistic approach to education and to your students’ accomplishments. This complements the ideals of the KnowU environment and its focus on three tiers of educational success: Community, Support and Learning.
Cengage Learning is headquartered in Boston, MA with operations in more than 20 countries around the world. www.cengage.com
Ask us how your institution can leverage the power of KnowU. We look forward to partnering with you to transform the student experience at your institution.